Yushaa

Introduction

At Yushaa, we are committed to maintaining a fair, transparent, and trusted marketplace for buyers and vendors. This Dispute Resolution Policy outlines the process used to resolve disputes arising from transactions conducted through the Yushaa Platform. By using Yushaa, all users agree to cooperate with the dispute resolution procedures described in this Policy.

Purpose

The purpose of this Policy is to:

Protect buyers and vendors
Promote fair transactions
Provide a structured dispute resolution process
Support Yushaa's escrow and buyer protection systems
Minimize fraud and abuse
Maintain trust within the marketplace

Scope

This Policy applies to disputes involving:

Marketplace Orders
Yushaa Select Orders
Product Delivery Issues
Product Quality Issues
Refund Requests
Escrow-Protected Transactions
Payment-Related Disputes

This Policy applies to all users of the Yushaa Platform.

Types of Disputes

A dispute may arise where:

Product Not Delivered

The buyer does not receive the product within a reasonable timeframe.

Product Not As Described

The product materially differs from the listing description, images, specifications, or condition.

Damaged Product

The product arrives damaged, defective, or unusable.

Missing Items

Items expected as part of the order are missing.

Delivery Issues

Problems occur during shipment or delivery.

Refund Disputes

The buyer and vendor disagree regarding eligibility for a refund.

Payment Disputes

Issues arise regarding transaction completion or settlement.

Opening a Dispute

A buyer or vendor may open a dispute by contacting Yushaa through official support channels. The request should include:

Order number
Description of the issue
Relevant dates
Supporting evidence

Examples of supporting evidence include:

Photographs
Videos
Delivery records
Product packaging
Screenshots
Communication records

Yushaa may request additional information where necessary.

Escrow Protection During Disputes

Where a dispute is opened before funds are released:

Escrow funds may remain on hold
Settlement may be temporarily suspended
Additional review may be conducted

Funds will remain protected until the dispute has been investigated and resolved.

Investigation Process

Upon receiving a dispute, Yushaa may:

Review transaction records
Review communication records
Review shipping records
Review proof of delivery
Review photographs and videos
Request additional information from either party
Contact ABC Logistics or other logistics providers where necessary

Yushaa may conduct both automated and manual reviews.

Responsibilities of Buyers

Buyers are expected to:

• Provide accurate information

Submit honest claims
Respond to information requests
Cooperate during investigations
Provide supporting evidence where available

Submitting false claims may result in account restrictions or suspension.

Responsibilities of Vendors

Vendors are expected to:

• Respond promptly to disputes

Provide requested information
Cooperate with investigations
Provide fulfilment and shipping records
Comply with dispute outcomes

Failure to cooperate may affect dispute decisions and future participation on the Platform.

Resolution Outcomes

Following investigation, Yushaa may determine one or more of the following outcomes:

Full Refund

The buyer receives a full refund.

Partial Refund

The buyer receives a partial refund.

Product Replacement

The vendor provides a replacement product.

Return and Refund

The buyer returns the product and receives a refund.

Release of Escrow Funds

Funds are released to the vendor.

Alternative Resolution

An alternative mutually acceptable solution is implemented.

Yushaa's decision will be based on available evidence and platform policies.

Final Determination

Yushaa acts as an independent platform administrator and dispute facilitator. Yushaa reserves the right to make a final determination based on:

Available evidence
Platform records
Applicable policies
Delivery information
Transaction history

The outcome of the review shall be binding on the parties for purposes of platform administration.

Fraudulent Disputes

Yushaa reserves the right to reject disputes where:

Fraud is suspected
False information is submitted
Evidence has been manipulated
Platform abuse is detected

Users involved in fraudulent activity may face:

Account suspension
Account termination
Transaction restrictions
Reporting to relevant authorities

Appeals

Where a party believes a dispute was decided incorrectly, they may submit additional evidence for review. Yushaa may, at its sole discretion, reconsider the decision if new and relevant information becomes available. Submission of an appeal does not guarantee a change in outcome.

Limitation of Liability

Yushaa provides dispute resolution services as part of its buyer protection framework. While Yushaa seeks to resolve disputes fairly, it does not guarantee that every dispute will be resolved in favour of either party. All decisions are made based on the information available at the time of review.

Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from this Policy shall be subject to the jurisdiction of the competent courts of Nigeria.

Contact Information

Yushaa

Email: info@yushaa.com

Website: www.yushaa.com

Address:

No. 31 Blantyre Street

Wuse 2

Abuja

Federal Capital Territory

Nigeria

Changes to This Policy

Yushaa reserves the right to amend this Dispute Resolution Policy at any time. Updated versions will be published on the Platform and become effective upon publication. Continued use of Yushaa constitutes acceptance of any updates.

By using Yushaa, you acknowledge that you have read, understood, and agreed to this Dispute Resolution Policy.