SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy explains how orders placed through Yushaa are processed, shipped, delivered, and tracked.

Yushaa operates under two fulfilment models:

The applicable fulfilment model for an order depends on the vendor and product selected.

By placing an order on Yushaa, you agree to this Shipping & Delivery Policy.

Under Marketplace Fulfilment, products remain in the possession of the vendor until sold.

The vendor is responsible for:

• Maintaining inventory

• Packaging products

• Dispatching orders

• Coordinating delivery

• Providing accurate shipment information

• Ensuring products are delivered within reasonable timelines

Yushaa facilitates the transaction through its escrow and buyer protection system but does not physically possess or ship products under this fulfilment model.

Under Yushaa Select, approved vendors may submit inventory to Yushaa for storage and fulfilment.

Yushaa provides:

• Inventory storage

• Product inspection

• Product photography

• Product packaging

• Order processing

• Inventory management

• Customer order fulfilment

• Delivery management

Yushaa currently partners with ABC Logistics as its primary fulfilment and delivery partner for Yushaa Select orders.

Inventory submitted under Yushaa Select remains the property of the vendor until sold unless otherwise agreed in writing.

Yushaa currently facilitates deliveries across Nigeria.

Cross-border delivery services may be introduced from time to time subject to operational capacity, customs requirements, and applicable regulations.

Availability of delivery services may vary depending on destination.

Estimated delivery timelines are as follows:

Yushaa Select Orders

Marketplace Orders

Delivery timelines are determined by the individual vendor and may vary depending on location and logistics arrangements.

Estimated delivery timelines displayed on product pages are provided for guidance only.

Delivery dates are estimates and are not guaranteed.

Shipping charges may vary depending on:

• Delivery location

• Product dimensions

• Product weight

• Delivery speed

• Logistics provider charges

Applicable shipping fees will be displayed during checkout before payment is completed.

Orders are typically processed after payment has been successfully confirmed.

Orders may be delayed where:

• Product availability changes

• Additional verification is required

• Public holidays occur

• Operational disruptions arise

Customers will be notified where significant delays occur.

Where available, customers may receive:

• Order confirmations

• Shipping updates

• Tracking information

• Delivery notifications

Customers are encouraged to monitor their delivery status and remain available to receive shipments.

For transactions protected by Yushaa's escrow system, delivery may be confirmed through:

• Buyer confirmation

• ABC Logistics delivery records

• Courier delivery records

• Proof of delivery documentation

• Other verification methods approved by Yushaa

Delivery confirmation may trigger the release of funds in accordance with Yushaa's Buyer Protection Policy and Escrow Process.

A delivery attempt may fail where:

• Incorrect address information is provided

• The customer is unavailable

• Contact information is inaccurate

• Access to the delivery location is restricted

Additional delivery charges may apply for repeated delivery attempts.

Customers should inspect products immediately upon delivery.

If an order is:

• Damaged

• Incomplete

• Incorrect

• Significantly different from the product description

The customer should notify Yushaa as soon as reasonably possible through official support channels.

Such reports will be reviewed in accordance with the Returns, Refunds & Buyer Protection Policy.

Where a shipment is reported as lost, Yushaa may conduct an investigation involving:

• The vendor

• ABC Logistics

• Other logistics providers

• Delivery records

Customers may be asked to provide additional information during the investigation process.

Depending on the findings, Yushaa may provide:

• A replacement

• A refund

• Another appropriate resolution

Delivery delays may occur due to circumstances outside Yushaa's reasonable control, including:

• Severe weather

• Public holidays

• Security concerns

• Civil disturbances

• Customs procedures

• Logistics disruptions

• Natural disasters

Yushaa shall not be liable for delays caused by such events but will make reasonable efforts to keep customers informed.

For shipping and delivery enquiries, please contact:

Yushaa

Email: info@yushaa.com

Website: www.yushaa.com

Address:

No. 31 Blantyre Street Wuse 2

Nigeria

Yushaa reserves the right to amend this Shipping & Delivery Policy at any time.

Updated versions will be published on the Platform and will become effective upon publication.

Continued use of Yushaa constitutes acceptance of any revised version.

By using Yushaa, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.