RETURNS, REFUNDS & BUYER PROTECTION POLICY

At Yushaa, we are committed to building trust between buyers and vendors.

This Returns, Refunds & Buyer Protection Policy explains how returns, refunds, disputes, and escrow-protected transactions are handled on the Yushaa platform.

By using Yushaa, buyers and vendors agree to this Policy.

Yushaa provides buyer protection through its escrow system.

When a buyer places an order:

• Payment is collected and securely held

• The vendor is notified to fulfil the order

• The product is shipped

• The buyer receives the order

• Funds are released only after delivery is confirmed

This process helps protect both buyers and vendors.

A buyer may be eligible for a refund if:

Product Not Delivered

The order is not delivered within the agreed timeframe and no reasonable explanation is provided.

Wrong Product Received

The buyer receives a product substantially different from what was ordered.

Damaged Product

The product arrives damaged or unusable due to shipping or fulfilment issues.

Missing Items

The order is incomplete and required items are missing.

Vendor Unable to Fulfil

The vendor is unable to fulfil the order after payment has been received.

Counterfeit or Misrepresented Product

The product materially differs from its description, images, specifications, or advertised condition.

Refunds may not be granted where:

• The buyer changes their mind after delivery

• The buyer ordered the wrong item

• The buyer provides an incorrect shipping address

• The product shows normal wear after use

• The product was damaged after successful delivery

• The complaint falls outside the applicable dispute period

Yushaa reserves the right to assess each case individually.

Where a return is required, buyers must:

• Submit a return request through Yushaa support

• Provide order details

• Provide supporting evidence where applicable

Examples of evidence include:

• Photographs

• Videos

• Delivery records

• Product packaging

• Communication records

Yushaa may request additional information before making a decision.

If a buyer is dissatisfied with an order, a dispute may be opened.

When a dispute is opened:

• Escrow funds remain on hold

• The vendor is notified

• Evidence is collected

• Yushaa reviews the matter

Yushaa may request information from:

• Buyer

• Vendor

• ABC Logistics

• Other logistics providers

• Delivery records

• Platform records

A final decision will be made based on the available evidence.

After review, Yushaa may determine one of the following outcomes:

Full Refund

The buyer receives a complete refund.

Partial Refund

A portion of the payment is refunded.

Product Replacement

A replacement item is provided where appropriate.

Release of Funds

The vendor receives payment where the claim is not supported by evidence.

Alternative Resolution

Both parties agree to another mutually acceptable solution.

Approved refunds will be processed through the original payment method where possible.

Refund processing times may vary depending on:

• Payment provider

• Banking institutions

• Regulatory requirements

• Operational considerations

Yushaa will make reasonable efforts to process approved refunds promptly.

Funds may be released to the vendor when:

• The buyer confirms receipt

• Delivery records confirm successful delivery

• No dispute is raised within the applicable review period

• A dispute is resolved in the vendor's favour

Once funds have been released, further claims may be subject to additional review.

For Marketplace Fulfilment orders:

• Vendors are responsible for product quality

• Vendors are responsible for shipping

• Vendors are responsible for order fulfilment

Yushaa provides escrow protection and dispute resolution support.

For Yushaa Select orders:

• Yushaa manages storage

• Yushaa manages fulfilment

• Yushaa coordinates delivery through ABC Logistics

Yushaa will work directly with the buyer and vendor to resolve issues arising from fulfilment activities.

Yushaa reserves the right to reject refund requests where:

• Fraud is suspected

• False information is provided

• Evidence has been manipulated

• Platform abuse is detected

Accounts involved in fraudulent activity may be suspended or permanently removed.

Yushaa acts as a trusted commerce platform and dispute resolution facilitator.

Yushaa does not guarantee that every dispute will be resolved in favour of either party.

Decisions are based on the evidence available at the time of review.

Yushaa

Email: info@yushaa.com

Website: www.yushaa.com

Address:

No. 31 Blantyre Street

Wuse 2

Abuja

Federal Capital Territory

Nigeria

Yushaa reserves the right to update this Policy at any time.

Updated versions will be published on the Platform and become effective immediately upon publication.

Continued use of Yushaa constitutes acceptance of any updates.

By using Yushaa, you acknowledge that you have read, understood, and agreed to this Returns, Refunds & Buyer Protection Policy.